Frequently Asked Questions
provides quick answers to common questions about our products and services.
General Information
What products do you offer?
Our Hike to Eat brand offers statement t-shirts for trail enthusiasts who celebrate their hiking accomplishments with delicious food rewards. Each shirt features motivational phrases inspired by various cuisines from around the world, perfect for hikers looking forward to that satisfying post-trail meal. All our shirts are printed on premium Comfort Colors 1717 garments, ensuring both durability for your outdoor lifestyle and exceptional comfort for everyday wear.
What are your business hours?
Our online store is open 24/7 for your convenience.
Given our team's commitment to enjoying the great outdoors followed by eating together on the weekends, Hike to Eat operates Monday through Thursday from 8:00 am to 4:00 pm PST. Please be aware that we only address inquiries during these hours. We appreciate your understanding.
We're here to assist you every step of the way!
Do you offer gift cards?
No, we do not offer digital gift cards at this time.
How do I join your email list?
Joining is easy! Simply enter your email at the email signup here or by the portal located at the bottom of our website, and you'll receive updates on new products, special promotions, and more!
What are your store policies?
Please review our policies at:
Website Ordering Process
How do I place an order?
Ordering from Hike to Eat is easy! Simply browse our website, select the items you'd like to purchase, and add them to your cart. Then, proceed to checkout, where you'll provide your shipping and payment information to complete your order.
Can I modify or cancel my order once it's been placed?
Unfortunately, all orders made through our website are final once they have been placed. We are unable to make changes or cancellations after the order has been submitted.
We encourage you to carefully review your order details before completing your purchase to ensure everything is correct. If you have any questions or need assistance before placing your order, please don’t hesitate to contact us at hello@hiketoeat.com
Do you offer gift wrapping or gift cards?
We do not offer gift wrapping or gift cards at this time on orders through our website, however, gift messages are allowed.
How do I use a coupon or promo code?
Promo codes and coupons can be applied to your order at checkout if your order meets the requirements for the promotion. If you have any questions or challenges in applying a code at checkout, please get in touch with us at hello@hiketoeat.com
Once an order has been placed, we are unable to apply any coupon codes or make adjustments retroactively. Thank you for your understanding.
What is your policy on out-of-stock items?
1. If a product variant is out of stock, it will be marked as "out of stock" on the product page.
2. If a product is discontinued, it will be removed from the store entirely.
3. We do not offer the option to backorder products at this time.
We strive to provide clear communication about product availability and will do our best to offer alternative options. Thank you!
What happens if I receive a damaged item?
While we do not accept returns for items printed as ordered, we are committed to your satisfaction:
- If you receive an item with a manufacturing defect or printing error, please contact us within 7 days of receiving your order.
- Provide clear photos documenting the issue
- Our team will review your claim and offer appropriate resolution, which may include:
- Replacing the item
- Providing store credit
- Issuing a refund for significant defects
What is your policy on price adjustments?
We currently do not offer price adjustments on recent purchases. Our prices are regularly reviewed to ensure they remain competitive and provide the best value to our customers. We appreciate your understanding and are committed to delivering exceptional products and service.
What payment methods do you accept?
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards (Visa, Mastercard)
- Shop Pay
- PayPal
- Digital Wallet Payments (Apple Pay, Google Pay, Meta Pay, Amazon Pay)
Are the payments secured?
Your payment information is encrypted and securely processed through Shopify Payments, ensuring a safe and reliable transaction experience.
We do not store any credit card details on our servers. All payment information is handled securely by Shopify Payments or the respective payment processor. Shopify Payments is PCI-compliant and offers 3D Secure checkouts.
Shipping and Delivery
What shipping options are available
We offer standard shipping for all orders. Some products may have expedited shipping options available at checkout for an additional fee. International shipping is also available for most products, with costs and estimated delivery times provided during checkout.
Orders amounting to $75 or more qualify for FREE ground shipping within the contiguous United States.
For orders under $75, a flat shipping fee of $9.99 will be applied for ground shipping within the contiguous United States.
We partner with reputable shipping carriers to ensure the safe and timely delivery of your Hike to Eat orders. The carrier used for your order will depend on your location and selected shipping method.
Do you offer expedited shipping?
We offer expedited shipping options at an additional cost. Expedited shipping rates and delivery times will be calculated at checkout based on your location and selected shipping method.
How long will it take to receive my order?
Orders are typically processed and shipped within 3-5 business days. Delivery times vary depending on your location and selected shipping method.
Please contact orders@hiketoeat.com if you have not received your order in 10 days.
Do you ship internationally?
Yes, we do! International shipping is calculated at checkout. Please note, it is the customer's responsibility to pay for any customs duties or taxes.
We recommend checking your local customs regulations before placing an order, as we are not responsible for any delays or issues caused by customs.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
What should I do if my order is delayed or lost?
In the unlikely event that your order is delayed or lost during shipping, please contact us immediately at orders@hiketoeat.com if you have not received your order in 10 business days. We will do our best to resolve the issue as quickly as possible.
It is essential to provide accurate and complete shipping information during checkout to prevent delays or delivery issues. Hike to Eat is not responsible for orders lost or delayed due to incorrect contact information and address details provided by the customer.
Return Policy FAQs
What is your return policy?
Since each Hike to Eat shirt is custom printed to order, we are unable to accept returns or exchanges. We encourage you to carefully review our size chart and measurements before placing your order to ensure you select the perfect fit for your hiking adventures.
If you have any questions about sizing or need assistance determining the right size for you, please don't hesitate to contact us at hello@hiketoeat.com before completing your purchase. We're happy to help you find the ideal size so you can hit the trails with confidence in your new Hike to Eat gear.
What if I'm unsure about sizing?
We recommend:
- Checking our detailed size charts carefully
- Contacting our customer support team for sizing advice
- Considering ordering a size up if you're between sizes
What if there's a problem with my order?
If you receive an item with a clear manufacturing defect or printing error, contact us within 7 days of receipt. We'll review your claim and may:
- Replace the item
- Provide store credit
- Issue a partial refund for significant defects
How do I know my order will be correct?
We print each item exactly as ordered. We recommend:
- Double-checking all details before finalizing your order
- Reviewing designs and specifications carefully
- Reaching out to our support team with any questions
What if my item looks different from what I expected?
We evaluate exceptions on a case-by-case basis, focusing on:
- Actual manufacturing defects
- Significant printing errors
- Items fundamentally different from the order
How can I contact you with concerns?
If you have any questions or concerns regarding your order, feel free to reach out to us at hello@hiketoeat.com. We promptly answer all customer service requests within 2 business days.
Given our team's commitment to enjoying the great outdoors followed by eating together on the weekends, Hike to Eat operates Monday through Thursday from 8:00 am to 4:00 pm PST. Please be aware that we only address inquiries during these hours. We appreciate your understanding.
We're here to assist you every step of the way!
Important:
By placing an order, you acknowledge our return policy. We're committed to
delivering items printed exactly as you specify.
Promotions and Discounts
Do you offer any discounts our promotions?
Yes, we offer discounts and promotions occasionally. We announce these through our social media platforms: Instagram, Facebook and Pinterest as well as through email newsletters. Sign up here to be part of our email list to stay updated on all offers.
How can I apply a discount code?
Discount codes can be applied at checkout unless otherwise specified in the discount code policy. Simply enter your code in the designated field at checkout to redeem the discount. Please note that only one discount code can be used per customer per order.
Can I use multiple discount codes per order?
No, we only allow one discount code per order. Discount codes cannot be combined or stacked. Please choose the code that offers the best value for your purchase.
Are there any seasonal sales or special offers?
Yes, we do seasonal sales and special offers throughout the year. To stay on top of promotions and discounts, make sure to follow us on social media or sign up for our email list here. That way, you'll never miss an offer!
How can I stay on top of promotions and discounts?
To stay on top of promotions and discounts, make sure to follow us on social media or sign up for our email list. That way, you'll never miss an offer!
Customer Support
How do I contact you?
As a small business, your support is what keeps us thriving. We truly appreciate your patronage!
If you have any questions or concerns regarding your order, feel free to reach out to us at hello@hiketoeat.com. We promptly answer all customer service requests within 2 business days.
Given our team's commitment to enjoying the great outdoors followed by eating together on the weekends, Hike to Eat operates Monday through Thursday from 8:00 am to 4:00 pm PST. Please be aware that we only address inquiries during these hours. We appreciate your understanding.
We're here to assist you every step of the way!